Feedback & Complaints

 

We're New Zealand's only Consumer Trusted tax agency.

This accreditation allows our customers access to an un-biased, 3rd-party advisory and disputes resolution service, run by Consumer NZ.

Leaving Feedback or Registering a Complaint with Us

We've tried to make it as simple as possible for our customers to leave us feedback, or to leave a complaint.


Leaving Feedback

  • Sign into your WooHoo Account
  • Navigate to Help > Leave us a Message
  • Submit any feedback and our support team will receive it straight away

Registering a Complaint

  • Sign into your WooHoo Account
  • Navigate to Help > Make a Complaint
  • Submit your complaint and one of our team leaders will review it and be in touch

Consumer NZ Services

We've tried to make it as simple as possible for our customers to leave us feedback, or to leave a complaint.


Consumer NZ Advisory Service

As WooHoo (NZ Tax Refunds Ltd.) is a Consumer Trusted business, any customer of WooHoo may get advice from the Consumer NZ Advisory Service in relation to a complaint. The contact number is 0800 266 786.

Please mention that you are seeking advice from the Consumer NZ Advisory Service in relation to WooHoo.

Consumer NZ Disputes Resolution

WooHoo (NZ Tax Refunds Ltd.) use Consumer NZ as their disputes resolution service. The contact number is 0800 266 786.

Please mention that you have been referred to the Consumer NZ Dispute Resolution Service by WooHoo in relation to a dispute.

These services are free-of-charge.

We're trusted by Consumer NZ

We're proud to be recognised for our dedication to best practice on such a distinguished level. We're committed to providing exceptional customer service. Receiving this stamp of approval puts us in the top league of trusted businesses nationally.